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Post by andibcool on Aug 23, 2023 2:13:00 GMT
I buy Mega kits for some years now and never had a real issue.
I had a missing part in Castle Grayskull and a defective part on the HW40 Hot Wheels (roof).
Lately i did build a few sets and noticed i have a lot kits with missing parts.
I bought serveral kits of the Pontiac Firebird. The fist kit i did open had 2 bags missing and 2 double, so i could not build the whole kit. I opended a 2nd kit and well even in this one i had 3 missing parts i had to took from the kit with the spare bags.
Today i did build the Hot Wheels Mod Rod and i had a false part ( not even in the instructions ) for a part in back of the car in.
This is for me a desaster, because we dont have thease kits in germany, i always have to import them and sadly the only way i could order the Mod Rod was through Mattel Creations at a high price.
Sure i can now try file a request for replacement, but some kits are still not listed there and if it takes month to receive the spar part.
This is pretty bad when i want to make a review video of the kits.
A customer of me told me he also had a wrong part in a Masters kit and some other youtubers i know personall told me they also had missing parts lately.
Have you gotten the same problems lately ?
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Post by lokisveil on Aug 23, 2023 13:30:43 GMT
I think with Mattel taking more control things have kinda gone to shit. Hopefully it is just a change of power and will resolve itself, but I am not holding my breath. Can you even use the request page where you are? I had thought that they were just doing exchanges and/or refunds now (due to Mattel probably).
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Post by andibcool on Aug 23, 2023 15:25:39 GMT
Nope just checked, it says its down. So i have to figure out the email contact.... *sigh* *edit* Looks like i have to contact Mattel germany, well i guess they wont have any of the parts because the sets are not sold here. Mattel GmbH, Solmsstraße 83 60486 Frankfurt Deutschland Telefon: 0800-0007842 E-Mail: service.de@mattel.com www.mattel.deFür Informationen über Produktrückrufe bitte hier klicken Weitere Informationen zu unserer Datenschutzerklärung sind unter Datenschutzhinweis zu finden. Maybe i should try the mattel creations site support.
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